No returns will be accepted without an RMA number. Sending goods back to us without completing the digital form will only delay your replacement goods or refund
- Items must be in a resaleable condition. No damaged boxes (missing inserts, screws, caps etc), items will also not be accepted back if they have Paint, Plaster or Scratches on them. NB: Decorative accessories are very easily marked, please ensure you handle them with extreme care if you intend to return them
- If goods are opened, packaging damaged, or are generally in poor condition, goods will be returned to the customer at their cost
- We will only accept a free return if the item is: Damaged during transit or Faulty. Our customer service team will arrange to have the item(s) collected and replaced free of charge. If an item is no longer required you will need to cover the cost of the return.
- All returns are inspected and tested when necessary, before any agreed credit
- Special order items will not be accepted back without prior agreement and may be subject to a handling fee
- If you are using Royal Mail to return your goods we always recommend you use recorded delivery to avoid any misplaced parcels
- We do not accept any unwanted items after 90 days
- Please do not send any credit card details along with your returns, we will contact you for any information we require
- If your goods are damaged in transit we must be notified within 48 hours of receipt
- For any further queries regarding returning goods please call the office number 01949 839538
- Click This Link for the RMA form
Please send all returning goods along with your RMA number to our business address which is at the top of your invoice, for convenience it is also listed below :
Giltbrook Electrical Distributors Ltd
7 Moorbridge Rd Bingham
Nottinghamshire
NG13 8GG
Tel: 01949 839 538